FAQs

Dogs keep making their messes all year long, and our company continues to clean up and remove dog waste throughout all seasons. We’ll work in most weather,but heavy rain or a declared State of Emergency can stop us. If there is more than an inch of rain or the unlikely event of snow, we will postpone that day’s service until the next day or two.

For our residential clients, we have a scooper made to hold large quantities of waste.  Once we pick up the feces, we double bag the waste and take it with us. For your protection as well as ours, we clean and disinfect our equipment and work boots after each service. This is how we ensure we don’t bring or take any parasites or pathogens with us.

​We use all natural products to disinfect and deodorize your lawn. These products are safe, non-toxic, all natural, and will not harm your pets or children. In fact, when applied weekly, we’ve received rave reviews about the refreshing scent and we’ve heard the amount of pesky bugs has been reduced in the areas we spray. These products have several uses especially in the home when your pet has an accident, or an area that smells.

If your dog does not like strangers or will not let us in the yard, we will not clean your yard unless your dog is confined. If your dog is dangerous and you can't guarantee the dog will be confined when we come, we will have to cancel service.

Dog bites are serious and are something we want to avoid. This is not only for our protection, but yours as well. Safety is a priority.

If service could not be performed because the dog would not let us in the gate or the gate for whatever reason could not be opened, service will be continued the following week.

Since employees are not to climb or jump over fences, please have your gate unlocked on your service day.
You may provide us with a key to the lock or tell us the combination if that will be convenient for you.

Please note, if your gate is locked or the dog will not allow us to clean the yard when we come to do the work, it may be necessary to charge for the service call that could not be completed.

In most cases, yes. We get along well with dogs; however, there are some cases when a dog will not let our worker into the yard. If you know that your dog is not good with strangers, or it becomes apparent that your dog will not allow us to clean the yard, then we ask that you restrain or confine the dog. We don’t want to take unnecessary risks with your dog or our employees.

We require that you pay for your first month of service in advance. Each month is pre-pay and automatic payment is available.

To better service you, please be mindful of the following: Yards and pens must be accessible. Grass and leaves should be kept to a minimum to locate the waste. Aggressive dogs must be left indoors on scheduled cleaning days. Payments must be made in a timely manner, unless prior arrangements have been made.

No, we don’t require a contract. Our services are month-to-month.

However, for insurance purposes, we do need a signed service agreement granting us permission to be on your property. If you’d like to cancel your service, simply email us at contact@pickupdoodie.com before your next payment date. We kindly ask for at least two weeks' notice before your next billing date.

If you are dissatisfied with our services, reach out to us within 24 hours and we will come back out to service your yard again, free of charge.

Pickup Doodie is NOT responsible for waste missed due to excessive leaf accumulation, over grown grass/weeds, or any other obstruction caused by overdue lawn maintenance.

We will remove pet waste from your property and dispose of it according to local ordinances.

We also work with local compost companies who evaluate waste to determine its compatibility and will recycle your pet's waste if eligible.